AI Consulting for the Lower Mainland

Purpose of This Policy

This policy explains how Ardnt collects, uses, discloses, and protects your personal information. Our goal is to give you the information you need to make an informed decision about sharing your data with us.

Information We Collect

We collect personal information through various channels:

Information You Provide Directly

Name, contact details (including phone numbers), and business information
Account credentials when you register for our services
Information about your preferences, goals, and requirements
Data needed to tailor AI-generated recommendations and build automated solutions for you
Voice recordings and transcripts from interactions with our voice agents
Feedback and survey responses

Information Collected Automatically

Device information (type, operating system, browser)
IP address and approximate location based on IP
Usage data (pages visited, features used, time spent)
Performance data and error reports

Why We Collect Your Data

We collect your personal information for the following purposes:

To create and deliver personalized AI recommendations.
To build and maintain AI-powered automations that meet your needs.
To enable our voice agents to contact you with personalized recommendations.
To improve our products and services, including our voice agent technology.

We will only use your personal information for these stated purposes unless we obtain your explicit consent for a new use.

How We Use AI and Automated Decision-Making

Our AI systems are central to our services. Here is how we use them:

Analyze patterns and preferences to personalize your experience
Generate tailored recommendations based on your goals and requirements
Automate processes and workflows based on your instructions
Power voice agents that can communicate with you via phone
Improve our AI models through machine learning (using anonymized data)

Your Rights Regarding Automated Decisions:

Request human review of automated decisions that significantly affect you
Obtain an explanation of how the AI reached its recommendations or decisions
Challenge automated decisions if you disagree with them
Opt out of certain types of automated processing (where feasible)

Processing Outside of Canada

Some of your personal information may be processed by our service providers located outside of Canada solely to deliver the services you have requested.

We require these providers to protect your personal information to a standard comparable to Canadian privacy laws.
While your data is in another country, it may be subject to the laws of that country.

Data Storage and Security

We implement comprehensive security measures to protect your personal information:

Storage Location: Personal data at rest is stored on secure servers located in Canada and the European Union.
Encryption: We use industry-standard encryption for data in transit and at rest.
Access Controls: Only authorized personnel have access to your information, and only when necessary to perform their job duties.
Security Testing: We regularly conduct security assessments and vulnerability scanning.
Monitoring: We maintain monitoring for suspicious activities and potential security incidents.
Employee Training: All employees receive regular privacy and security training.

While we implement these safeguards, no method of transmission over the Internet or electronic storage is 100% secure. We continuously improve our security practices as technology evolves.

Your Rights

Under Canadian privacy laws, including PIPEDA and the Consumer Privacy Protection Act (CPPA), you have the following rights:

Right to Access: Request a copy of your personal information we hold.
Right to Correction: Request correction of inaccurate or incomplete personal information.
Right to Deletion: Request deletion of your personal data when it is no longer required (subject to legal retention requirements).
Right to Withdraw Consent: Withdraw your consent at any time for any processing based on consent.
Right to Transparency: Request information on how your personal data has been used and disclosed.
Right to Object: Object to processing of your personal data in certain circumstances.

To exercise these rights, please contact our Privacy Officer using the contact information provided below.

Retention of Personal Information

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes
Enforce our agreements

When personal information is no longer needed, we securely delete or anonymize it according to industry best practices.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately so we can take appropriate steps to remove such information.

Changes to This Privacy Statement

We may update this Privacy Statement periodically to reflect changes in our practices, technologies, legal requirements, and other factors. When we make material changes, we will:

Post the updated policy on our website
Update the “Last updated” date at the bottom of this policy
Notify you through a service notification or email (for significant changes)

How to Contact Us

For questions about this policy, to withdraw consent, or to exercise your rights, contact:

Privacy Officer
Alun Walker
Email: awalker@ardnt.io

Consent Acknowledgement

By using our services and providing your personal information, you confirm that you:

Have read and understood this policy
Consent to the collection, use, and disclosure of your personal information as described above
Understand that some processing may occur outside of Canada solely to serve your request
Are at least 18 years of age or have the consent of a parent or guardian